Shipping & Service Delivery Policy
1. Introduction to Our Service Delivery Policy
At DigitalBanaras, we provide professional digital marketing services rather than physical products. This Shipping & Service Delivery Policy explains how our services are delivered, timelines involved, and what clients can expect after placing an order. We aim to maintain transparency and trust in every project we handle.
2. Nature of Services Offered
DigitalBanaras offers digital services such as SEO, social media marketing, website development, paid advertising, branding, and other online marketing solutions. Since our offerings are service-based, no physical shipping is involved. All services are delivered digitally through online communication and reporting tools.
3. Order Confirmation Process
Once a client confirms a service and completes the payment, we share an official order confirmation via email or WhatsApp. This confirmation includes service details, project scope, timelines, and the assigned account manager for smooth communication.
4. Service Delivery Timeline
The delivery timeline depends on the type and complexity of the service selected. SEO and social media marketing are ongoing services, while website development and ad campaigns have defined timelines. Estimated delivery schedules are shared before project initiation and may vary based on client requirements and approvals.
5. Mode of Service Delivery
All services are delivered digitally. This includes strategy documents, creatives, reports, campaign updates, and website files shared through email, cloud platforms, dashboards, or project management tools. No courier or postal services are used at any stage.
6. Client Responsibilities
To ensure timely service delivery, clients are expected to provide accurate information, login credentials, approvals, and required materials on time. Delays in feedback or data sharing may affect project timelines, for which DigitalBanaras will not be held responsible.
7. Revisions and Modifications
We offer revisions as per the agreed service package. Any changes requested beyond the original scope may require additional time and charges. All revision terms are clearly communicated before starting the project to avoid confusion.
8. Delays in Service Delivery
While we strive to meet all deadlines, delays may occur due to technical issues, third-party platform changes, or unforeseen circumstances. In such cases, clients are informed promptly, and revised timelines are shared transparently.
9. No Physical Shipping Policy
Since DigitalBanaras is a digital marketing agency, we do not ship physical goods. Therefore, shipping charges, courier tracking, or delivery addresses are not applicable to our services.
10. Contact & Support Information
If you have any questions regarding our Shipping & Service Delivery Policy, you can contact our support team anytime. We are always available to assist you with service updates, delivery timelines, and general inquiries.
Email: karunesh0597vns@gmail.com
Website: www.digitalbanaras.in